Mazda Hires Agency Veteran As New CMO

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Mazda North American Operations is
appointing Brad Audet, a former leader of its bespoke agency, as chief marketing officer. 

Based out of the company’s Irvine, California, headquarters, Audet will report to Jim
Lievois, executive vice president. His appointment is effective Sept. 15. 

Audet has served as interim CMO since Dino Bernacchi left the automaker in March. Bernacchi left the automaker
after almost three years and ended up as the head of marketing for the
Cleveland Browns NFL team in May.. 

As a part of the U.S. leadership team, he’ll engage expertise across the organization. He’ll also partner with Mazda’s dealer network
to create an engaging customer experience.

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“Brad has been leading the marketing team as interim CMO since March and has successfully guided our marketing operations during this
time of unprecedented uncertainty and volatility,” MNAO President Jeff Guyton said in a release. “Looking ahead, I am confident Brad will continue this trajectory, leading a
seamlessly integrated marketing division that adapts quickly and intelligently to the ever-changing consumer landscape.“

Audet joins MNAO with more than 29 years of marketing experience.
Most recently, he spent seven years as the general manager and executive vice president of Garage Team Mazda, WPP’s bespoke integrated marketing agency for Mazda. Audet served as a strategic
counselor to the Mazda executive team. 

Hyundai Motor America made a similar move last October when it tapped Angela Zepeda as CMO. Zepeda was senior vice president and managing
director at Hyundai AOR Innocean USA.

Prior to Garage Team Mazda, Audet served as executive vice president of Team Detroit, a WPP-based company, serving clients like White Castle,
Bosch, United Way, Dollar General and Sports Authority, among others. Audet has also worked at J. Walter Thompson Worldwide, Mullen, Arc Worldwide, McCann and BBDO. 

Mazda is a small
brand that deserves to be on more shopping lists, says Ian Beavis, chief strategy officer for consultants AMCI and former top marketing executive for Kia and Mitsubishi. 

“It is not
for everyone nor should it be. Its challenge is to find and consistently communicate with an audience who value its beautiful design, unique engineering and driving dynamics,” Beavis tells
Marketing Daily. 

Michelle Krebs, senior director of automotive relations for Cox Automotive and executive analyst for Autotrader, says Audet inherits leadership of the
brand’s marketing at a good time.

“Mazda is on the right track,” Krebs tells Marketing Daily. “It is performing better than the industry.”

The
automaker’s August sales were down only 5% when the total industry was down 19%. Similarly, Mazda’s year-to-date sales are down only 5% while the entire industry is down 22%. 

“In terms of consumer perception, Mazda is moving to exactly where it has said it wants to be: affordable premium/luxury,” Krebs says. 

In the second quarter 2020 Kelley
Blue Book Brand Watch (non-luxury), which measures consumer perception through surveys and shopping consideration, Mazda claimed two No. 1 spots in the 12 factors that are most important to
consumers. 

‘It claimed the top affordability from Hyundai, despite selling a higher-priced mix of vehicles, suggesting consumers see the value,” Krebs says. “Mazda also
took the top spot Prestige/Sophistication rating from GMC.”

Robert Passikoff, founder and president of Brand Keys, a brand research consultancy, notes that Mazda does not show up 
in the top 100 on the Brand Keys 2020 Loyalty Leaders List, released today. 

“Its absence tells us a lot about the brand and how the brand has not created the kind of emotional
engagement a brand needs generally, and specifically during medical and economic pandemics,” Passikoff tells Marketing Daily. “The problems is that the brand has relied on
establishing value and engagement via outreach on various social platforms and think that’s an acceptable brand sales funnel. It isn’t. What works in Japan doesn’t seamlessly fit
into the U.S. marketplace.”

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